Core platform terms for account use, conduct, transaction boundaries, and legal responsibilities.
Effective date: September 17, 2026
By creating an account, using Find SA, or accessing related services, you agree to these Terms and our related policies.
These Terms apply to general users, car buyers, registered Sales Advisors (SAs), and visitors who access platform content.
You must provide accurate and current information, keep your login credentials secure, and remain responsible for activity under your account.
You must promptly update your details when they change and must not impersonate any person or entity.
Account sharing, lending, renting, transferring, or allowing any third party to access or use your account is strictly prohibited.
You are solely responsible for all activities conducted through your account. If any use of your account results in unlawful conduct or legal violations, the registered account holder bears full legal responsibility and consequences to the maximum extent permitted by law.
Find SA is a discovery and coordination platform for identifying Sales Advisors, comparing profiles, contacting SAs, submitting SA applications, tracking non-payment activity records where available, and leaving ratings or reviews after eligible Delivery completion.
Find SA supports different Sales Advisor listing types, including Authorized Dealer Sales Advisors attached to approved Dealers and Multi-Brand Advisors who operate independently from Dealers.
Find SA also provides Dealer application, Dealer page management, Dealer controller access, and selected Dealer paid feature workflows where available.
Unless expressly stated otherwise in writing, Find SA is not the vehicle seller, dealership, lender, insurer, escrow provider, or payment processor.
Vehicle deposits, booking fees, vehicle prices, financing charges, insurance premiums, and dealership contract payments are arranged off-platform between relevant parties.
Dealer application submission does not automatically create a Dealer record, update a Dealer profile, or grant Dealer dashboard access.
Admin may approve, reject, or request clarification based on submitted applicant and company information. Approved applications are recorded for review history, while Admin manually creates or updates Dealer records and controller access separately.
Dealer dashboard access is granted through Dealer controller records managed by Admin. A Dealer may have more than one controller, and each controller is responsible for actions taken through their account.
Dealer controllers are responsible for keeping Dealer page details accurate, including contact number, business hours, address, Google Maps URL, and other public-facing details they are permitted to submit.
Dealer address or Google Maps URL changes may be submitted for Admin review. Approval of a request records the review result only; Admin may still need to manually update the Dealer record to avoid incorrect public information.
Authorized Dealer Sales Advisors shown under a Dealer must belong to that Dealer in the platform records. Multi-Brand Advisors are not Dealer controllers or Dealer-bound Sales Advisors.
If an Authorized Dealer Sales Advisor is removed from a Dealer relationship, the Sales Advisor may be hidden or deactivated until a new approved Dealer relationship or approved SA Type change is established.
You must not submit false or misleading information, abuse reports, manipulate ratings, interfere with platform security, or use the platform for unlawful conduct.
You must not upload malware, attempt unauthorized access, scrape data without authorization, or disrupt service operations.
SA Rewards is available to eligible approved, active, and non-banned Sales Advisors. Only eligible SAs can earn and spend Points. General users do not earn Points or browse the SA Rewards catalogue; they may receive and claim eligible Gifts sent by an SA.
Earn Points Campaigns are separate from merchant-sponsored Rewards. A merchant does not issue Points. Each published Campaign states its activity, eligibility, period, targets, and Point awards. Reaching a target does not override its published conditions or platform anti-abuse checks.
For Check-ins, a successful eligible Check in automatically claims the reached award. Other activities may require the SA to select Claim after a target is reached. A Campaign may award multiple cumulative milestones within its period, subject to its published rules and one award per milestone per eligible period.
We may hide suspicious Reviews or Delivery activity and exclude hidden activity from Earn Points calculations while it is under review. An affected SA may contact Find SA support through /support/report to request a review. We may correct Point records where an award or deduction was made in error or through abuse, subject to applicable law.
Each grant of Points expires 12 months after it is issued. When Points are spent, the available Points expiring soonest are used first. The account display shows the applicable balance and upcoming expiry. Points are not money, cannot be withdrawn as cash, and do not carry a guaranteed Ringgit exchange value.
An SA may redeem a Reward only when its audience, availability dates, location, inventory, per-SA limit, and required Points conditions are met. A successful redemption deducts the stated Points and adds the Reward to My Rewards. Once completed, a redemption is final: the SA cannot cancel or reverse it, exchange it for another Reward, or request a voluntary refund of the Points spent, including if the Reward is unused or expires. This does not limit rights or remedies that cannot lawfully be excluded.
Each Reward has its own merchant-provided Terms & Conditions and usage information, including Where to use? and How does it work? where applicable. Review these details before redeeming. The applicable Reward details are retained with the redemption so later edits to the listing do not silently replace the terms recorded for that redemption.
A Reward may be provided by a participating merchant and may be subject to the merchant's eligibility, location, validity, usage, and fulfilment conditions stated on that Reward. Find SA does not guarantee a merchant's independent performance. If a Reward cannot be honoured, a code fails, or the recorded details appear incorrect, contact Find SA support with the Reward and redemption details. We will investigate and assist with the issue, but a support request does not cancel the redemption or entitle the SA to a voluntary Points refund. Any rights or remedies required by applicable law remain available.
Where a Reward allows gifting, the SA may redeem it for a customer by entering the customer's phone number. The SA must check the number carefully and have a lawful basis to provide it for this purpose. The Gift is bound to that number and may be claimed once by a registered user who signs in with the matching verified phone number before the Gift expires.
After sending a Gift, the SA cannot change the recipient phone number or cancel the Gift through the platform. Before the Gift is claimed, Find SA Admin may correct the number after reviewing a support request. Only an account with the current matching verified phone number can see and claim the pending Gift in My Rewards. Opening a prefilled WhatsApp message or selecting Send again does not confirm that a message was sent or delivered.
The recipient can see a pending Gift in My Rewards and select Claim Reward before it expires. A Gift does not give the recipient an SA Points balance or access to Earn Points. The Reward's recorded merchant conditions also apply to the claimed Gift.
Dealerships, lenders, insurers, payment channels, Billplz, WhatsApp, messaging tools, and other third-party services may have separate terms and notices.
Third-party products, services, instructions, and outcomes outside Find SA's direct control remain subject to their providers' terms. This does not remove any responsibility or remedy that Find SA must provide under applicable law or the SA Rewards provisions above.
We may remove content, delist profiles, limit features, suspend accounts, or terminate access where we reasonably believe these Terms or policy requirements are breached.
We may preserve and disclose relevant records where required by law or reasonably necessary for safety, fraud prevention, rights protection, moderation, dispute handling, or compliance.
The platform is provided on an as-is and as-available basis. We do not guarantee uninterrupted availability, error-free operation, or specific business outcomes.
To the maximum extent permitted by law, Find SA is not liable for indirect, incidental, special, or consequential losses arising from third-party conduct, off-platform transactions, or unauthorized payment instructions.
These Terms are governed by the laws of Malaysia.
We may update these Terms from time to time. Updated terms take effect from the stated effective date.
Find SA is operated by FIND SA DIGITAL ENTERPRISE (202603060942 (LA0087196-M)). For policy questions, contact contactus@find-sa.com or 019-6789188.
