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Help Center

For User

How do I find the right SA quickly?

Use brand and location filters to narrow your options.
Compare profile details, response quality, and recent reviews.
Choose the SA whose expertise and service area best match your needs.

How do I contact an SA?

Open the SA profile and select your interested model(s).
Tap the contact action to start a WhatsApp conversation.
Share clear details such as model, variant, budget, and timeline.

How do I update my personal profile?

Open Account and edit your profile information.
Update your name, avatar, and other editable fields, then save.
Refresh your profile to confirm the latest changes are applied.

How do I change my phone number?

Go to Account Security and open phone settings.
Verify your new number via OTP before saving.
If verification fails, contact Support for assistance.

How does order progress work?

Orders progress through defined stages: Accept Order, Place Booking, Submit Document, JPJ Registration, To Receive, and To Rate.
Track progress from My Orders and each order detail page.
When an order is completed or cancelled, the status and timeline update automatically.

How can I track order updates?

Go to My Orders and open the relevant order.
Check the status badge and timeline for the latest step.
Refresh the page if you are waiting for a recent update.

When can I leave a review?

A rating action is available once the order reaches the rating stage.
Submit your rating from the order detail page.
Your review helps other buyers make informed decisions.

How can I recover account access?

Use the password reset flow on the login page.
Confirm you are using the same email or phone number used during signup.
If the issue persists, contact Support and provide your account identifier.

For SA

How do I register to become an SA?

Create an account or log in, then open the SA application page.
Submit accurate identity and work details, then upload required documents.
Wait for review and approval before using SA features.

Does becoming an SA require a fee?

Submitting an SA application does not require a direct platform fee under the current model.
If paid features are offered (for example Boost), applicable fees are disclosed before confirmation.
Please check current feature terms before making any payment.

How should I set up my SA profile?

Complete key fields, including name, brand, location, contact details, and bio.
Keep your profile up to date when your assignment or branch changes.
A complete profile builds trust and improves conversion quality.

How do I change SA phone number and profile details?

Open SA Profile or SA Settings and edit contact and profile fields.
For sensitive fields that require verification, follow the request flow.
Keep your profile updated so users always see accurate information.

How does my public profile appear to users?

Users see your public listing based on current profile data.
Review your public view regularly to ensure all details are accurate.
Keep your positioning clear so users can quickly understand your brand focus and service area.

How do I manage Send Order and statuses?

Use Send Order only after confirming buyer intent and vehicle details.
Update order stages promptly so users always see accurate progress.
Avoid skipping or mismatching stages to keep records reliable.

How should I use Boost effectively?

Boost increases your listing visibility for a limited duration.
Use Boost during peak inquiry periods or active promotions.
Monitor your dashboard to compare inquiry performance before and after each Boost session.

Account and security best practices

Use a strong password and update it periodically from account settings.
Do not share your account credentials with anyone.
Contact Support immediately if you notice suspicious activity.