Rules for Sales Advisor registration, verification submissions, public profile conduct, and listing eligibility.
Effective date: May 27, 2026
SAs must provide accurate identity, contact, SA Type, service, dealership, and business information where applicable during registration, verification, and profile updates.
Authorized Dealer Sales Advisors must truthfully represent their Dealer relationship and authorized brand. Multi-Brand Advisors must truthfully represent supported brands and service area without claiming a Dealer relationship they do not have.
All declarations, supporting details, and follow-up responses must be truthful, complete, and not misleading.
Verification may require legal name, NRIC details, phone number, SA Type, dealership information where applicable, service location, supported brand information, business identity details, business card files, delivery photo evidence, and supporting documents.
Submitting forged, altered, stolen, unauthorized, or fabricated documents is strictly prohibited and may lead to delisting, suspension, permanent account action, and legal escalation.
Public profile content may include selected SA profile fields and eligible rating or review content displayed on Find SA.
NRIC details, business cards, and verification files are private verification materials and are not displayed as public profile content.
Private verification materials may be processed for verification, safety, moderation, support, fraud prevention, dispute handling, and legal compliance.
SA phone numbers are masked by default on public pages.
Based on platform settings and SA visibility choices, fuller phone visibility may be shown to signed-in users in selected contexts.
SAs must keep profile information current, including SA Type, brand coverage, location or service area, contact details, and role status.
SAs must not misrepresent dealership relationships, Delivery records, customer interactions, or commercial outcomes.
Authorized Dealer Sales Advisors may create Delivery review links only for their assigned Dealer brand and eligible models. Multi-Brand Advisors may create Delivery review links only for their approved supported brands and corresponding models.
Delivery review requests must reflect a real vehicle handover and may only be reviewed by the matching customer account.
An approved active Authorized Dealer Sales Advisor must have a valid Dealer relationship to remain visible on Dealer and Brand-related public platform surfaces.
An approved active Multi-Brand Advisor is not required to have a Dealer relationship and may appear on eligible public surfaces such as Homepage Recommended and SA List, but not on individual Brand pages under the current rules.
SAs may submit SA Request Changes for Admin review, including requests to switch between Authorized Dealer Sales Advisor and Multi-Brand Advisor where supported by the platform.
If Admin removes an Authorized Dealer Sales Advisor from a Dealer relationship, the SA may be made inactive and directed to submit a new SA Request Changes application for Admin review.
A Dealer request to remove an Authorized Dealer Sales Advisor is treated as a support and Admin review matter. The platform may require SA Code, reason, and supporting context before Admin changes the SA's Dealer relationship.
A Verified badge is an additional platform feature and is not the same as SA application approval.
Under the current rules, the Verified SA badge is available only to eligible Authorized Dealer Sales Advisors. Multi-Brand Advisors are not eligible for the current Verified SA badge until separate rules are introduced.
An Authorized Dealer Sales Advisor may show as Verified only when the platform's current Verified rules are satisfied, including active paid coverage, current Dealer assignment, approved status, and active profile status.
Verified status may end or be removed if the relevant paid period expires, the SA leaves the Dealer, the Dealer becomes inactive, payment is reversed or revoked, the SA Type changes, or policy enforcement applies.
Find SA may hide, restrict, delist, suspend, or permanently remove SA listings for policy breaches, verification failures, abusive conduct, fraudulent activity, or repeated quality concerns.
Being listed on Find SA does not guarantee profile views, chats, leads, Delivery reviews, ratings, sales, customer response, or any commercial result.
