Reviews, Reports & Moderation Policy

Genuine Experience Standard

Reviews and ratings must reflect genuine customer experience and should be based on actual interactions or eligible completed Delivery contexts.

Users and SAs must not submit fabricated events, fake Delivery records, or manipulated evidence.

Prohibited Content and Conduct

Content that is false, misleading, defamatory, harassing, discriminatory, obscene, privacy-invasive, unlawful, or impersonating another person is prohibited.

Review trading, coordinated manipulation, fake review campaigns, and any attempt to artificially influence ratings are prohibited.

Report Categories

Reports may include SA issues, Delivery issues, communication issues, rating or review issues, and platform or technical issues.

Reporters should provide clear facts, relevant timestamps, and supporting materials where available.

Moderation and Evidence Rights

Find SA may review, hide, remove, or restrict content; request supporting evidence; or freeze visibility while a dispute review is in progress.

The platform may automatically hide suspicious Review or Delivery activity. Hidden activity is not included in Earn Points calculations while hidden. The affected SA may contact Find SA support through /support/report to request a review.

We may apply warnings, feature limits, temporary restrictions, delisting, suspension, or permanent account action for repeated or serious breaches.

Record Preservation and Outcome Limits

We may preserve records related to reports, moderation, fraud indicators, and security events for safety, legal, or compliance purposes.

Find SA does not guarantee any specific moderation or dispute outcome, compensation result, or legal determination.