Reviews, Reports & Moderation Policy
Rules for reviews, ratings, reports, evidence requests, and moderation actions on Find SA.
Effective date: May 27, 2026
Genuine Experience Standard
Reviews and ratings must reflect genuine customer experience and should be based on actual interactions or eligible completed Delivery contexts.
Users and SAs must not submit fabricated events, fake Delivery records, or manipulated evidence.
Prohibited Content and Conduct
Content that is false, misleading, defamatory, harassing, discriminatory, obscene, privacy-invasive, unlawful, or impersonating another person is prohibited.
Review trading, coordinated manipulation, fake review campaigns, and any attempt to artificially influence ratings are prohibited.
Report Categories
Reports may include SA issues, Delivery issues, communication issues, rating or review issues, and platform or technical issues.
Reporters should provide clear facts, relevant timestamps, and supporting materials where available.
Moderation and Evidence Rights
Find SA may review, hide, remove, or restrict content; request supporting evidence; or freeze visibility while a dispute review is in progress.
We may apply warnings, feature limits, temporary restrictions, delisting, suspension, or permanent account action for repeated or serious breaches.
Record Preservation and Outcome Limits
We may preserve records related to reports, moderation, fraud indicators, and security events for safety, legal, or compliance purposes.
Find SA does not guarantee any specific moderation or dispute outcome, compensation result, or legal determination.