Refund Policy

Scope and Payment Boundary

This policy applies to amounts charged directly by Find SA for platform features where paid billing is offered.

This policy does not cover vehicle deposits, booking fees, vehicle prices, dealership charges, financing payments, insurance premiums, or other payments made to third parties outside Find SA.

Current Business Model Position

Find SA does not process or hold order-level vehicle transaction funds through platform escrow.

If no direct platform charge is collected by Find SA for a feature, no refund is applicable for that feature.

Paid Feature Refund Handling

Where paid platform features are offered, refund eligibility depends on the specific product terms, usage status, fraud or abuse review, and applicable law.

Digital exposure already delivered may be non-refundable unless the product terms or applicable law state otherwise.

For Find SA Verified for Dealers, removed Sales Advisors are not refunded, and unused coverage is not automatically transferred unless Find SA expressly supports that action.

A Sales Advisor added after payment is not automatically covered and may require a separate add-on payment where available.

Policy breach enforcement actions may affect refund eligibility.

How to Request Review

If you believe a direct platform charge was incorrect, duplicated, unauthorized, or not activated correctly, contact contactus@find-sa.com with transaction details and supporting evidence.

We may request additional verification before issuing a decision.